Stylist Piazza Privacy Policy
I. Introduction
| When you use Stylist Piazza, you trust us with your personal data. We are committed to keeping that trust. That starts with helping you understand our privacy practices. This Policy describes the personal data (“data”) we collect, how it is used and shared, and your choices regarding this data. We advise that you study this Policy in detail, which highlights key points about our privacy practices. |
II. Overview
| A. Scope This Policy applies to users of Stylist Piazza services anywhere in Nigeria, including users of Stylist Piazza’s apps, websites, features or other services. |
| This Policy describes how Stylist Piazza and its affiliates collect and use data. This notice applies to all Stylist Piazza users in Nigeria. This Policy specifically applies to: Customers: individuals who request or receive hairstylist and related services via their Stylist Piazza account. Stylists: individuals who provide haircut and hairdressing services to Customers individually or through partner companies. Guest Users: individuals who receive home service or delivery services ordered by other Stylist Piazza account owners, including those who receive services arranged by Google, customers (collectively, “Enterprise Customers”), or by friends, family members or other individual account owners. This Policy also governs Stylist Piazza’s other collections of data in connection with its services. For example, we may collect the contact information of owners or employees of hairdressers and barbershops or other merchants on the Stylist Piazza platform; the contact information of individuals that manage and use accounts owned by Enterprise Customers; or data of individuals who start but do not complete their applications to be hairstylists or delivery persons. All those subject to this Policy are referred to as “users” in this Policy. Our privacy practices are subject to the applicable laws in the places in which we operate— Nigeria. This means that we engage in the practices described in this Policy in a particular country or region only if permitted under the laws of those places. In addition, please note the following: For users in Nigeria: Stylist Piazza processes the data of users in Nigeria on the grounds that it is necessary to fulfill the terms of our agreements with those users, or based on their consent. The 1999 Constitution of the Federal Republic of Nigeria (as amended in 2011); the Nigerian Data Protection Regulations (“the NDPR”) 2019; the National Information Technology Development Agency Act 2007 (“NITDA Act”); the Child Rights Act 2003; the Freedom of Information Act 2011; the Cybercrimes (Prohibition, Prevention etc) Act 2015; the Central Bank of Nigeria Consumer Protection Framework 2016 (CPF); The Nigeria Communications Commission (Registration of Telephone Subscribers) Regulations 2011 (NCC Regulations);The Credit Reporting Act 2017 (CRpA) as well as other laws on the subject will apply. The National Information and Technology Development Agency Regulation (NITDA Regulation) will be applicable by the Agency in relation to the handling of information of users. |
| B. Data controller and transfer Stylist Piazza Ltd is the data controller for the data collected in connection with use of Stylist Piazza services in Nigeria. |
| Stylist Piazza operates, and processes personal data, nationally; wherever and whenever you travel, your data travels with you so we can offer you a seamless experience. We also respect your data protection rights whether you are in your home state or elsewhere. This means that we may transfer personal data to states other than your home state in order to provide our services in a different state at your request. We may also transfer personal data to another state if that is necessary to respond to a customer support request that you submitted outside your region. And transaction/order histories may be accessed by users in another state after they have left the state where services were rendered. Because our services involve multiple users at the same time, limited personal data may be accessible to the other user in another state. We do so in order to fulfill our agreements with all our users, or based on users’ instructions or prior consent, adequacy decisions for the relevant states or other transfer mechanisms as may be available under applicable law. We may also transfer data to other states in order to respond to a request for personal data from a law enforcement agency. To provide additional safeguards to these data transfers, Stylist Piazza applies a robust internal procedure for processing these requests. Stylist Piazza only discloses personal data to law enforcement agencies in a manner that is consistent with the regulatory requirements of applicable laws, such as the NDPR. To help provide equivalent data protection wherever you use our services, Stylist Piazza has implemented the following measures across Nigeria: policies and procedures to limit access to, and the processing of, personal data for defined purposes; specific training of personnel responsible for managing personal data; a government data access policy that refuses government access to data, except when disclosure is mandated by applicable laws including the NDPR and the Constitution, there is imminent risk of serious harm to individuals or consent is obtained; robust protection of data while it is in transit between Stylist Piazza apps and our servers, and when the data is processed on our servers. This includes encryption and the use of pseudonymized data to help protect users’ full identity against unauthorized disclosure. For your convenience, the exercise of your data protection rights can be directed to Stylist Piazza via any of the designated channels and will be handled centrally on behalf of the relevant controller. |
III. Data collections and uses
| A. The data we collect Stylist Piazza collects data: provided by users to Stylist Piazza, such as during account creation; created during use of our services, such as location, app usage and device data; from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers and governmental authorities. |
| Stylist Piazza collects the following data: 1. Data provided by users. This includes: User profile information: We collect data when users create or update their Stylist Piazza accounts, or place orders via guest checkout features. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driving licence and other government-issued documents (which may include identification numbers as well as date of birth, gender and photo). This also includes vehicle or insurance information of Stylists and delivery persons, emergency contact information, user settings and evidence of health or fitness to provide services using the Stylist Piazza app. Enhanced background check information (stylists and customers): This includes information submitted during the stylist application process, such as stylist’s history or criminal record (where permitted by law), licence status, known aliases and prior addresses, and right to work. This information may be collected by an authorised vendor on Stylist Piazza’s behalf. Identity verification photos: This includes photos of users (such as selfies) and/or their government-issued identifications (such as driving licences or passports). Such photos may be used to verify a user’s identity, such as through facial verification technologies. Please see the section titled “How we use personal data” for more information regarding how user photos are used for safety and security purposes, including identity verification. Demographic data: We may collect demographic data about users, such as date of birth/age, gender or occupation, when required for certain Stylist Piazza services or programmes, We may also infer demographic data from other data collected from users. For example, we may infer a user’s gender based on their first name to enable safety features, such as the Women Stylist Preference, or to display personalised ads for third-party products or services. See the section titled “How we use personal data” below for more information. We may also collect demographic data through user surveys. User content: We collect the data submitted by users when they contact Stylist Piazza customer support (including at Stylist Piazza Hubs, HelpDesk or via phone chat or video conferencing tools); provide ratings or feedback for other users, or otherwise contact Stylist Piazza. This may include photographs, or audio or video recordings submitted by users in connection with a customer support request. This also includes metadata relating to the method you use to communicate with Stylist Piazza. The contents of photos and recordings submitted by users are subject to Stylist Piazza Guidelines. In certain jurisdictions, users can record the audio and/or video of their hairstyles through an in-app feature or using a dashcam. In-app recordings are encrypted and stored on users’ devices and are only shared with Stylist Piazza if submitted by the users in connection with safety incidents. Travel information: We collect travel itinerary information, including times and dates of upcoming flight, lodging or car rental reservations, from users of our Stylist Piazza Relocation feature. We collect such information: (i) when users manually input their information into their Stylist Piazza Travel itinerary; or (2) if authorised by users to access their Gmail accounts, from travel-related email confirmations. If so authorised, Stylist Piazza will only access users’ Gmail accounts to collect travel itinerary information to enable the Stylist Piazza Relocation feature, and will adhere to Google’s API Services User Data Policy, including the limitations on use of data collected from users’ Gmail accounts. 2. Data created during use of our services. This includes: Location data (Stylist and customers): We collect precise or approximate location data from stylists and customers mobile devices when the Stylist Piazza app is running in the foreground (app open and on-screen) or background (app open but not on-screen). Stylist Piazza collects such data from the time an order is requested until it is finished, and any time the app is running in the foreground (app open and on-screen). See “Choice and transparency” below for information on how stylists and customers can enable precise location data collection. Stylists and customers may use the Stylist Piazza app without enabling collection of location data from their mobile devices. However, this may affect certain features in the Stylist Piazza app. For example, a customer or Stylist who has not enabled precise location data will have to manually enter their address. In addition, precise location data collected from a Stylist’s device during an order is linked to the Stylist’s account, even if the Stylist has not enabled precise location data to be collected from their device. This data is used for purposes such as receipt generation, customer support, fraud detection, insurance and litigation. Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided; hairstyling or order details (such as date and time, hair time spent and items ordered); and payment transaction information (such as a barber’s or merchant’s name and location, amount charged and payment method). We also associate a user’s name with that of anyone who uses their promotion code. Usage data: We collect data on how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, app crashes and other system activity. Device data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data and mobile network data. Communications data: We collect data regarding phone, text or in-app communications between users that are enabled through the Stylist Piazza app. This includes date and time, as well as the content of text or in-app messages. We may also collect the content of phone calls solely where users are notified in advance that the call may be recorded. 3. Data from other sources. These include: users participating in our referral programmes. For example, when a user refers another person, we receive the referred person’s data from that user; Stylist Piazza account owners who request services for or on behalf of other users (such as friends or family members), or who enable other users to request or receive services through their business accounts; users or others providing information in connection with claims or disputes. Stylist Piazza business partners through which users create or access their Stylist Piazza account, such as payment providers, social media services, or apps or websites that use Stylist Piazza Application Programming Interface (“APIs”) or whose APIs Stylist Piazza uses; Stylist Piazza business partners in connection with debit or credit cards issued by a financial institution in partnership with Stylist Piazza to the extent disclosed in the terms and conditions for the card; vendors who help us verify users’ identity, background information and eligibility to work, or who screen users in connection with sanctions, anti-money laundering or know-your-customer requirements; insurance, vehicle or financial services providers for Stylists and/or customers; partner beauty companies (for stylists or customers who use our services through an account associated with such a company); publicly available sources; marketing service providers or data resellers whose data Stylist Piazza uses for marketing or research; law enforcement officials, public health officials and other government authorities. |
| B. How we use personal data Stylist Piazza uses data to enable reliable and convenient hair styling, delivery and other products and services. We also use such data: to enhance the safety and security of our users and services for customer support for research and development to enable communications between users for marketing and advertising to send non-marketing communications to users in connection with legal proceedings Stylist Piazza does not sell or share user data with third parties for purposes of their direct marketing, except with users’ consent. |
| We use the data we collect: 1. To provide our services. Stylist Piazza uses data to provide, personalize, maintain and improve our services. This includes using data to: create/update accounts; enable, hairstyling and other services/features, such as: using location data to navigate stylist/customer pick-ups and order drop-offs, calculate ETAs and track the progress of orders; features that involve data sharing, such as sharing a customer’s first name and house information with stylists to facilitate service delivery, user profile, user ratings and compliments; match available stylists to users requesting services. Users can be matched based on availability, location/proximity, user settings/preferences and other factors such as likelihood to confirm an order based on their past behaviour or preferences; features that facilitate use of our services by those with disabilities; features that involve account linking, such as linking of reward programmes to enable partnership benefits. enable dynamic pricing, in which the price of a styling service is determined based on factors such as estimated time and distance, predicted route, estimated traffic and the current number of users requesting or providing services; process payments; personalize users’ accounts. For example, we may present a Stylist Piazza user with personalized barbershop or hair salons based on their prior orders. facilitate insurance, salon, invoicing or financing solutions. provide users with service or delivery updates, generate receipts and inform them of changes to our terms, services or policies. perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems. Stylist Piazza performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, or on the grounds that they are necessary for purposes of Stylist Piazza’s and its users’ legitimate interests. 2. Safety and security. We use data to help maintain the safety, security and integrity of our services and users. This includes: verifying users’ identity and eligibility to provide services, including thorough reviews of enhanced background checks, to help prevent use of our services by unsafe stylists and/or customers. In certain regions, this includes Stylist Piazza’s Real Time ID Check feature, which prompts stylists to share a selfie before going online to help ensure that the stylist using the app matches the Stylist Piazza’s account we have on file. We may also use this feature for other verification purposes such as verifying a change of bank account information or regaining account access. In addition, we may use facial recognition technology to process user profile photographs, identification photographs or other user-submitted photographs to prevent identity borrowing or use of our services by unauthorized stylist. We may also use selfies to verify that users have appropriate body gear through the use of object verification technology. In some instances, customers /stylists may be required to verify their identity to use cash and certain other payment methods. In such cases, Stylist Piazza allows stylists/customers to provide their ID number and/or a photo of their identification card to complete such verifications. using data from stylists’ or customers’ devices to detect unsafe or unprofessional conduct such as rudeness, recklessness or violence, and to inform them of more appropriate practices. We also use data from stylists’ devices to verify the type of equipment they used to provide services. using stylist location information, and communications between stylists and customers, to identify cancellation fees earned or induced through fraud. For example, if we determine that a customer/stylist is delaying an Order so as to induce a cancellation, we will not charge the customer/stylist a cancellation fee and will adjust the amounts paid to the customer /stylist to omit such a fee. To object to such an adjustment, please contact Stylist Piazza Customer Support. using device, location, user profile, usage and other data to prevent, detect and combat other types of fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorised persons, verifying user identities in connection with certain payment methods, and preventing and combating unauthorised access to users’ accounts. In some cases, such as when a user is determined to be abusing Stylist Piazza’s referral programme or has submitted fraudulent documents, such behaviour may result in automatic deactivation. To object to such a deactivation, please contact Stylist Piazza’s Customer Support. using user ratings, reported incidents and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries. Where otherwise required by law, such deactivation occurs only after human review and/or the possibility to appeal. For more information about how ratings are determined and used, please see here for stylist ratings andhere for customer ratings. To object to such a deactivation, please contact Stylist Piazza’s Customer Support. using customer data (such as location, ratings and gender where legally permitted) and stylist data (such as ratings, origin and destination) to help avoid pairings of users that may result in increased risk of conflict (for instance, because one user previously gave the other a one-star rating). sharing user’s name, location, phone number, house details and other relevant information with third-party companies that support the management and de-escalation of interpersonal conflicts that may occur between stylists and customers. Stylist Piazza performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, and/or for purposes of the legitimate safety and security interests of Stylist Piazza, our users and members of the general public. 3. Customer support: Stylist Piazza uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes. Stylist Piazza performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users or for purposes of Stylist Piazza’s legitimate interest in monitoring and improving its customer support services. 4. Research and development: We use data for testing, research, analysis, product development and machine learning to improve the user experience. This helps us make our services more convenient and easier to use, enhance the safety and security of our services and develop new services and features. Stylist Piazza performs the above activities on the grounds that they are necessary for purposes of Stylist Piazza’s legitimate interests in improving and developing new services and features. 5. Enabling communications between users: For example, a stylist may message or call a customer to confirm a meet-up location, a customer may contact a stylist to retrieve a lost item. Stylist Piazza performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users. 6. Marketing and Advertising. Stylist Piazza uses data (other than Guest Users’ data) to market its services and those of Stylist Piazza partners. This may include: Sending emails, text messages, push notifications and in-app messages or other communications marketing or advertising Stylist Piazza products, services, features, offers, promotions, sweepstakes, news and events. This may include using location, transaction, booking and order history, and usage data to send marketing communications that are personalized based on users’ observed or inferred interests and characteristics. For example, we may send push notifications suggesting a user’s favorite destinations or merchants, or in-app messages offering discounts or promos for products or merchants similar to those a user has previously ordered or ordered from. Displaying Stylist Piazza advertising on third-party apps or websites. This includes using location, booking and order history, and usage data, and sharing hashed email addresses and device or user identifiers with advertising partners (such as Facebook and TikTok), to personalize such ads to users’ interests. Displaying third-party advertising in Stylist Piazza’s apps or in connection with our services. This includes ads for other third-party products or services that are personalised based on users’ observed or inferred interests and characteristics, which we determine using data such as approximate location, style information and history, usage data, demographic data (which may include inferred gender), and device or user identifiers. For example, if a user requests a styling over at home, we may display in-app ads for third-party products that may be available at that their home. Measuring the effectiveness of Stylist Piazza’s ads, and of third-party ads displayed in Stylist Piazza’s apps or in connection with our services. We do not sell or share users’ data with third parties for purposes of their direct marketing or advertising, except with users’ consent. However, in order to display and measure the effectiveness of personalized third-party ads, we may share data with advertising intermediaries, such as advertising or device identifier, hashed email address, IP address, approximate location, or order information. These intermediaries may use or share the data for their own purposes. Users may opt out from ad personalization in the Stylist Piazaa app here. Please see the section below titled “Data Sharing and Disclosure” for more information on Stylist Piazza’s data sharing practices. Stylist Piazza performs the above activities on the grounds that they are necessary for purposes of Stylist Piazza’s legitimate interests in informing users of Stylist Piazza services and features or those offered by Stylist Piazza partners. See the sections titled “Choice and transparency” and “Marketing and advertising choices” for information on your choices regarding how Stylist Piazza may use your data for marketing and advertising. 7. Non-marketing communications: Stylist Piazza may use data to send surveys and other communications that are not for the purpose of marketing the services or products of Stylist Piazza or its partners. We may also send users communications regarding elections, ballots, referenda and other political processes that relate to our services. Stylist Piazza performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, or for purposes of Stylist Piazza’s and its users’ legitimate interests in informing users of events that may have an impact on their use of Stylist Piazza services. 8. Legal proceedings and requirements: We use data to investigate or address claims or disputes relating to use of Stylist Piazza’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement. Stylist Piazza performs the above activities on the grounds that they are necessary for purposes of Stylist Piazza’s legitimate interests in investigating and responding to claims and disputes relating to use of Stylist Piazzas services and features, and/or necessary for compliance with applicable legal requirements. |
| C. Cookies and third-party technologies Stylist Piazza and its partners use cookies and other identification technologies on our apps, websites, emails and online ads for purposes described in this Policy, and Stylist Piazza’s Cookies Policy. |
| Cookies are small text files that are stored on browsers or devices by websites, apps, online media and advertisements. Stylist Piazza uses cookies and similar technologies for purposes such as: authenticating users remembering user preferences and settings determining the popularity of content delivering and measuring the effectiveness of advertising campaigns analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, software development kits (SDKs) and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services. Please see our Cookies Policy for more information regarding the use of cookies and other technologies described in this section. |
| D. Data sharing and disclosure Some of Stylist Piazza’s services and features require that we share data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries and partners, for legal reasons or in connection with claims or disputes. |
| Stylist Piazza may share data: 1. With other users This includes sharing: stylist’s first name, rating, and shop and/or drop-off locations with customers. stylist’s first name with other stylists in a style sharing session. Stylists in such sessions may also see the salon location of the other stylists. customer’s first name, house address and order information with the beauty shop or stylist. We may also share ratings and feedback, or other information to the extent required by law, with the beauty shop or stylist. for stylists, we may share data with the customer(s), including name and photo; shop design, model, color, address plate and salon photo; location (before and during service session); average rating provided by users; total number of sessions; period of time since they signed up to be a stylist; contact information; and stylist profile, including compliments and other feedback submitted by past users. We also provide customers with receipts containing information such as a breakdown of amounts charged, stylist’s first name, photo and route map. We also include other information on those receipts if required by law. for those who participate in Stylist Piazza’s referral programme, we share certain data of referred users, such as order count, with the user who referred them, to the extent relevant to determining the referral reward. 2. At the user’s request This includes sharing data with: Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user, or a user’s session information when they split a hair styling session with a friend. Stylist Piazza business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, Stylist Piazza may share certain data with those third parties. This may include, for example, other services, platforms, apps or websites that integrate with our APIs; those with an API or service with which we integrate; or suppliers, merchants or other Stylist Piazza business partners and their users in connection with promotions, contests or specialised services. Emergency services: We offer features that enable users to share their data with police, fire and ambulance services in the event of an emergency or after certain incidents. For more information, please see the sections below titled “Choice and Transparency” and “Emergency Data Sharing”. 3. With the general public Questions or comments from users submitted through public forums such as Stylist Piazza blogs and social media pages may be viewable by the public, including any data included in the questions or comments submitted by a user. 4. With the Stylist Piazza account owner If a user receives services through an account owned by another party, we may share their session or order information, including location data, with the owner of that account. This occurs, for example, when: a customer uses their employer’s Stylist Piazza profile, such as when they take sessions arranged through employment packages; a stylist uses an account owned by or associated with an Stylist Piazza partner beauty company; a customer takes a session or a stylist receives an order arranged by a friend or under a family profile; 5. With Stylist Piazza subsidiaries and affiliates We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. 6. With Stylist Piazza service providers and business partners These include: payment processors and facilitators enhanced background check and identity verification providers cloud storage providers Google, in connection with the use of Google Maps in Stylist Piazza’s app (see Google’s privacy policy for information on their collection and use of data) social media companies, including Facebook and TikTok, in connection with Stylist Piazza’s use of their tools in Stylist Piazza’s app and website (see Facebook’s privacy policy and TikTok’s privacy policy for information on their collection and use of data) Advertising intermediaries who enable Stylist Piazza to display and measure the effectiveness of personalized ads. marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers and other service providers to reach or better understand our users and measure advertising effectiveness research partners, including those performing surveys or research projects in partnership with Stylist Piazza or on Stylist Piazza’s behalf vendors that assist Stylist Piazza to enhance the safety and security of Stylist Piazza’s app and services consultants, lawyers, accountants and other professional service providers insurance and financing partners airports providers of shops and salons that can be rented through Stylist Piazza’s apps, such as Lime third-party products suppliers, including rental partners 7. For legal reasons or in the event of a dispute Stylist Piazza may share users’ data if we believe it’s required by applicable law, regulation, operating licence or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property) or other third parties as necessary to enforce our Terms of Service, user agreements or other policies; to protect Stylist Piazza’s rights or property, or the rights, safety or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your data, including session or order information, with the owner of that credit card. This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of our business by or into another company. 8. With consent Stylist Piazza may share a user’s data other than as described in this Policy if we notify the user and they consent to the sharing. |
| E. Data retention and deletion Stylist Piazza retains user data for as long as necessary for the purposes described above. Stylist Piazza retains user data to provide its services and comply with its legal obligations. |
| Stylist Piazza retains user data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates and the purposes for which we collected the data. The length for which Stylist Piazza retains user data may further be determined by legal and regulatory requirements, purposes of safety, security and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. For example: We retain user data of customers and orders that is processed so as to provide our services, such as the user profile information and credentials, for the lifetime of the user’s account. We retain certain categories of users for a maximum of 7 years regardless of the lifetime of the user’s account, such as location data used to calculate the fee of the service to comply with Tax regulations. We retain certain categories of data of all users for a period unrelated to the lifetime of the user’s account to avoid fraudulent use of the app. The period for which the data is retained will be determined by the necessity of the data for purposes of safety, security and fraud prevention, as well as legal and regulatory requirements. Examples include incomplete stylist applications, which are retained for 1 year, and rejected stylist applications and customer service communications on safety incidents, which are retained for 7 years. Pursuant to legal and regulatory requirements, for purposes of safety, security and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute, we may retain certain categories of data after the deletion of the user’s account, such as user profile information. This generally means that we retain their account and data for 7 years after a deletion request. Users may request deletion of their accounts at any time. Stylist Piazza may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy. Users may request deletion of their account at any time through the Settings > Privacy menus in the Stylist Piazza app, or through Stylist Piazza’s website (customers; stylists; and guest checkout users). Following an account deletion request, Stylist Piazza deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements; for purposes of safety, security and fraud prevention; or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to stylists, this generally means that we retain their account and data for the applicable statutory retention period after a deletion request. For customers, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons. |
IV. Choice and transparency
| Stylist Piazza enables users to access and/or control data that Stylist Piazza collects, including through: privacy settings device permissions in-app ratings pages marketing choices Stylist Piazza also enables users to request access to or copies of their data, make changes or updates to their accounts, request deletion of their accounts or request that Stylist Piazza restrict its processing of user data. |
| A. Privacy settings The Settings > Privacy menu in the Stylist Piazza app allows customers to set or update their preferences regarding location data collection and sharing, emergency data sharing and notifications. This is also available in web version. Location data collection (customers) Customers can enable/disable Stylist Piazza to collect location data from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu. Share Live Location (customers) Customers can enable/disable Stylist Piazza to share their real-time location data from their mobile devices with their Stylists through their device settings, which can be accessed via the Settings > Privacy > Location menu. Emergency Data Sharing Customers can enable Stylist Piazza to share real-time location data from their mobile devices with emergency police, fire and ambulance services. Such data may include approximate location at the time the emergency call was placed; the customer’s name and phone number; pick-up and drop-off locations; and the stylist’s name. Customers may enable/disable this feature via the Settings > Privacy > Location menu. Stylists can also enable/disable Emergency Data Sharing via the App settings > Emergency Data Sharing menu, or the Safety Toolkit. Notifications: account and trip updates Stylist Piazza provides users with booking status notifications and updates related to activity on their account. These notifications are a necessary part of using the app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menu. Notifications: discounts and news Users may enable Stylist Piazza to send push notifications about discounts and news from Stylist Piazza. Push notifications may be enabled or disabled through the Settings > Privacy menus in the app. Communications from suppliers and merchants While placing an order in the app, users may opt in to share their contact details with certain stylists in order to receive communications from them. Those who opt in may choose to cease receiving such communications through the Settings > Account > Data Sharing menus in the app. B. Device permissions Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider. C. In-app ratings pages After every order, stylists and customers are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, customer ratings are available to stylists from whom they request sessions, and stylist ratings are available to their customers. This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and riders. Customers can see their average rating in the main menu of the app. Stylists can see their average rating after tapping their profile photo in the app. D. Marketing and advertising choices Stylist Piazza provides users with the following choices regarding how their data is used for purposes of marketing and advertising: Personalized marketing communications from Stylist Piazza: Users may choose whether to receive communications (such as emails, push notifications and in-app messages) about Stylist Piazza products and services that are personalized based on their data to make it more relevant to them. Users may also choose whether to receive any marketing emails from Stylists Piazza. Stylist Piazza ads: Users may choose whether their data is used and shared with advertising partners to deliver personalized ads about Stylist Piazza products and services on third-party apps and websites, or to measure the effectiveness of such ads. Third-party ads: Users may choose whether Stylist Piazza may use their data to display ads for third party products or services that are personalized based on users’ observed or inferred interests and characteristics. Cookies and related technologies: For information on how to control Stylist Piazza’s use of cookies and related technologies, including for purposes of displaying personalized ads, please see our Cookie Policy. |
V. Updates to this Policy
| We may occasionally update this notice. |
| If we make significant changes, we will notify users in advance of the changes through the app, website or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices. Use of our services after an update constitutes consent to the updated policy to the extent permitted by law. |
